Introduction
Thank you for shopping at Snag Agent. We value your satisfaction and strive to provide the best possible service and products. This Refund Policy outlines our guidelines and procedures for returns, refunds, and exchanges. By using our services, you agree to the terms of this policy.
Eligibility for Refunds
Digital Products and Services
For digital products and services offered by Snag Agent:
1.Subscription Services: If you are dissatisfied with your subscription service, you may request a refund within 14 days of the initial purchase or renewal date. After this period, we do not provide refunds for the current billing cycle, but you may cancel your subscription to prevent future charges.
2.One-Time Digital Purchases: We offer a 7-day satisfaction guarantee for one-time digital purchases. If you are not satisfied with your purchase, you may request a refund within 7 days of the purchase date.
3.Custom Services: For custom services or tailored solutions, refund eligibility will be specified in your service agreement. Generally, once work has begun on custom services, refunds may be prorated based on the work completed.
Physical Products (If Applicable)
If Snag Agent offers physical products:
1.Unopened Products: Full refunds are available for unopened, unused products returned within 30 days of delivery.
2.Opened Products: Products that have been opened may be eligible for partial refunds or exchanges within 14 days of delivery, depending on the condition of the product.
3.Damaged or Defective Products: Products that arrive damaged or defective will be eligible for a full refund or replacement if reported within 7 days of delivery.
Non-Refundable Items and Services
The following items and services are generally not eligible for refunds:
1.Services that have been fully delivered and completed
2.Digital products that have been downloaded, accessed, or used beyond the trial period
3.Customized or personalized products or services
4.Products or services clearly marked as non-refundable at the time of purchase
5.Purchases made more than 30 days prior (except where required by law)
How to Request a Refund
To request a refund, please follow these steps:
1.Contact Customer Support: Email our customer support team at support@snagagent.com or use the contact form on our website.
2.Provide Required Information: Include your order number, the date of purchase, the product or service purchased, and the reason for requesting a refund.
3.For Physical Products (if applicable): You may need to return the product to receive a refund. Our customer support team will provide you with return shipping instructions.
4.Response Time: We aim to respond to all refund requests within 2 business days.
Refund Processing
Once your refund request is approved:
1.Digital Products and Services: Refunds will be processed within 5-7 business days.
2.Physical Products (if applicable): Refunds will be processed within 10-14 business days after we receive and inspect the returned item.
3.Refund Method: Refunds will be issued using the original payment method when possible. If the original payment method is unavailable, we will work with you to find an alternative solution.
Partial Refunds
In some circumstances, only partial refunds may be granted:
1.Products with obvious signs of use
2.Products that are not in their original condition or are damaged due to customer misuse
3.Services that have been partially delivered or completed
4.Special promotional items or discounted products
Exchanges
We offer exchanges for products of equal value within 30 days of purchase, subject to availability. To request an exchange:
1.Contact our customer support team with your order details and the product you wish to exchange.
2.For physical products (if applicable), you may need to return the original item before receiving the replacement.
3.If the exchanged product has a different price, you will either be charged the difference or refunded the difference, as applicable.
Cancellation Policy
Subscription Services
You may cancel your subscription at any time through your account settings or by contacting customer support. Cancellations will take effect at the end of the current billing cycle unless otherwise specified.
One-Time Services
For one-time services that have not yet begun, cancellations may be eligible for a full refund. For services in progress, refunds will be determined based on the work completed.
Return Shipping (For Physical Products, If Applicable)
If you need to return a physical product:
1.Return Shipping Costs: Standard return shipping costs are the responsibility of the customer, except in cases of damaged or defective products.
2.Return Address: Products should be returned to the address provided by our customer support team.
3.Packaging: Products should be returned in their original packaging when possible, with all accessories and documentation included.
Contact Us
If you have any questions about our Refund Policy, please contact us:
•Email: support@snagagent.com
•Phone: [Your Phone Number]
•Address: [Your Physical Address]
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
Legal Rights
This Refund Policy does not affect your statutory rights as a consumer under applicable laws.